Warranty Information

Landscape Plantings

All plants shall be warranted for a period of three months from date of installation, provided payment has been made in full upon completion of project. The warranty extends only to grass we install. Warranty excludes situations outside of our control; e.g. freeze, drought, over- watering, and wind damage to name a few. Warranty does not cover any insect that is uncontrollable, such as the palm tree damaging beetle, though this should not be applicable in this case. Customer must maintain a regular shrub care program with a licensed fertilization company for the period of three months to ensure damaging insects and disease are kept to a minimum. Customer must also contact us immediately upon noticing any problems with any plants so that we can be proactive in ensuring we fix the problem before it damages other plants.

Sod Installation

We will warranty grass for 30 days provided customer adheres to the following post care requirements; turf must be treated within five business days with a starter fertilizer, an acceptable insecticide, and an acceptable fungicide. Acceptable fungicides include Heritage, Headway, Eagle, Spectator, or Dorado. Acelepryn is the only acceptable insecticide for the first treatment, the second treatment may consist of Talstar, Acelepryn, Cross Check, or Upstar.

Between the period of June 1st and September 30th, a second insecticide and fungicide application must be applied approximately two weeks following the first application. If you had chinch bugs prior to replacing the sod and your yard has not been treated with Arena you will need to treat with Arena in addition to the above products.

Please be sure to account for rainfall when running irrigation as our irrigation instructions to not account for rainfall. We are unable to warranty any turf in shaded areas during the summer season of June 1st through September 30th, installation between October 1st and May 31st would ensure a better transplant in shaded areas due to the inconsistent weather patterns and high humidity. We are also unable to warranty against over-watering.

Hardscapes

PAVER WARRANTY - One year warranty on all paver installation, which covers defects in material and workmanship. Warranty specifically covers cracking, settling, and shifting. Bid includes removal of concrete and soil/sod excavation (including hauling costs), cost and install of fines, pavers specified on bid, paver sand for gap filling, clean-up and disposing of excess material, hand-troweled concrete edge restraint, rinse off paver dust from plants/buildings, and stacking of excess pavers in specified location. Pavers require one sub-layer of crushed concrete fines 3-4" in depth for patios/walkways and 5-6“ for driveways. Sealing pavers, pressure-washing of nearby surfaces, irrigation modifications, sod repair, and chase pipes are NOT included. Claims of defects in pavers made after installation starts can result in additional labor and material cost. Concrete pavers naturally have variations in color, texture, and wear and we cannot be held responsible since they are not "defective" that way.

CONCRETE WARRANTY - At Grandscape Outdoor Living we offer A One Year Limited Workmanship Warranty. All work will be completed in a substantial workmanlike manner according to standard practices. We work very closely with our concrete producer and material suppliers to provide you with the highest quality project. We take great pride in our work and will do everything we can to satisfy you as a customer. However, all of our concrete work is created by humans and even under the closest supervision possible, small imperfections can and will be expected. Despite the skills of our workmanship, the quality of our materials and the strength and durability of concrete, our product is not without its inherent flaws. The information that follows provides some of the common issues that you can expect when working with concrete and provides suggestions on customer care and usage. If we are presented with an issue that exceeds the regular industry standard, we may repair or replace, as determined at the sole discretion of Grandscape Outdoor Living. Notice is given that all repairs are promised to return the subject to its as built integrity – not to its as-built appearance. No warranty is expressed/implied regarding the cosmetics of the repair. The subject’s appearance will be considered secondary to its long-term functionality and durability.

Concrete can be damaged by many factors beyond Grandscape Outdoor Living’s control. Damage from wear and tear, chemicals, equipment, vehicles and other things are out of Grandscape Outdoor Living’s control and are not covered by this Limited Workmanship Warranty. Grandscape Outdoor Living is not liable for repair conditions caused by misuse or abuse, ground settlement, weather conditions, accidents or acts of God.

This warranty does not apply to, and is waived by the homeowner as to, any construction work that has been subjected to an accident, misuse and/or abuse, nor does it apply to any construction work that has been modified, altered, defaced, and/or had repairs made/attempted by the homeowner or others.

This Limited Workmanship Warranty expires one year from the date of completion of the project.

Cracking

YES, concrete is going to crack. That is the nature of concrete. The degree of cracked concrete is what defines this warranty. All cracks less than 1/2 of an inch in height or gap are considered normal.

Settling & Shifting

Yes, concrete is going to settle and shift. No matter how well we compact the soil, settlement of concrete slabs is going to occur. Due to our inability to control soils, we do not warrant for shifting & settling.

Flaking & Popping

Yes, concrete is going to flake and pop. Weathering may cause a stone or stone(s) to become exposed, but this does not compromise the integrity of the slab. All flaking and popping that covers less than 20% of the surface of the slab is considered normal in the concrete construction industry.

Discoloration

Yes, every concrete mix design is different. We cannot match the color of any existing concrete mix design exactly. We do not warrant that any of our work will match the existing product.

Customer Care

• Do not drive on new concrete for at least seven (7) days.
• Do not use chemicals or salt on concrete, as this causes a chemical reaction at the surface of the slab.
• Do not park vehicles or equipment on top of slabs that exceed the weight of a normal vehicle (4,000lbs), unless approved by concrete contractor.
• Do not allow water to drain beneath the concrete slab, as this can cause settlement cracking.

The Principles of Our One Year Limited Workmanship Warranty

Cracked Concrete:

Grandscape Outdoor Living’s standard for repair or replacement of cracked concrete is 1/2 of an inch or larger. We may warrant cracks that exceed 1/2 of an inch of larger in height or gap.

Flaked or Popped Concrete:

The industry standard for repair or replacement of flaked or popped concrete is 20% or more of the concrete slab. We may warrant flaking or popping of the slab if 20% or more of the slab is flaking or popping.

Artificial Turf

We offer a Limited Lifetime Warranty on all synthetic turf installations. Please refer to the link for more information and to register for your warranty

https://files.purchasegreen.com/docs/Artificial_Grass_Lifetime_Warranty.pdf

Irrigation Installation and Repair

Unless otherwise stated, proposal does not include sod repair, replenishing any mulch we have to dig through, or any other landscaped area(s) we may need to dig through, though we will take due care to minimize damages to the extent of what our work scope requires. Any additional work needed will be proposed on a separate proposal, often the estimator may not know the full extent of damage if pressure is down and he/ she is unable to properly access the entire system due to loss of pressure or other similar circumstances.

The limit of liability for any irrigation services and/ or products, either not performed correctly or for defective parts, is not to exceed the cost of our services and parts. We are in no way responsible for the cost of the landscape and/ or turf, it is the customer's sole responsibility to notify us immediately if there is something malfunctioning so that we can immediately rectify the issue. Service and parts are warranted for 90 days, including valves when repairing a valve or a couple of valves, but not all valves, excludes lightning damage. When replacing all valves on the system, the warranty is one year, excluding lightning damage.

Timers and rain sensors are warranted for a period of one year, excluding lightning and water damage. Back-flow devices are warranted for one year, excluding freeze damage. When installing new systems all components are guaranteed for a period of one year, though the above exclusions apply. All warranty items are for defects in material/ workmanship only, and in no way attempt to cover heads that are broken from mowers/ vehicle traffic, unless installed improperly.

Landscape Lighting

We offer a one year parts and labor warranty covering defects in material and labor, however, many products are guaranteed longer than the initial year. If beyond the initial year the customer is responsible for paying our labor, though we will work with the manufacturer to get the part credited. In any event the warranty is denied by manufacturer, customer is responsible for paying for parts and labor.

Lighting warranties can be found at the following site:
https://online.flippingbook.com/view/82138178/